Empty baskets
(1) If you use our Basket service, we will recollect and reuse the empty baskets as part of our service. The Baskets are the property of Fruitful Office Ltd - if a Basket is damaged or goes missing, there is a replacement fee of £5.00 per FULL Basket or £2.50 per HALF Basket. Each time our delivery team collects the empty Baskets ("empties") they register the number of empties received (from the previous delivery). We then regularly monitor the empties received from each client to ensure they are being accounted for. The above does not apply if you use our Box service. If you believe that you will be unable to regularly provide us empty baskets back, then please switch to a Box service (which does not have a recollection as part of the service).
Fruit mix and product freshness
(2) Each week, the fruit mix is created by our fruit specialists who visit and monitor the fruit markets on a daily basis in search of the highest-quality produce which is ripe, tasty and in season. The fruit mix therefore varies throughout the year.
- Essentials Mix Basket/Box: we commit to providing 4 different fruit varieties at any point throughout the year, and 40/48 portions of fruit in a FULL Basket/Box and 20/24 portions of fruit in a HALF Basket/Box
- Seasonal Mix Basket/Box: we commit to providing at least 5 different fruit varieties at any point throughout the year, and 44/48 portions of fruit in a FULL Basket/Box and 22/24 portions in a HALF Basket/Box. During certain periods there will be more than 5 varieties of fruit, in particular during the summer months
- Other basket/box/crate/bag products will follow their specific product guidelines
Please note that we cannot tailor Baskets or Boxes to individual client needs.
(3) Our fresh fruit is selected, ripened and guaranteed to last up to 2 days in your office at an ambient temperature (between 16-21 degrees centigrade). If the temperature in your office is higher or lower than this range, this can have an impact on the quality of the fruit.
(4) Standard milk bottles are supplied with a shelf life between 5 and 9 days. Glass milk bottles are supplied with a shelf life between 5 and 7 days. If this is not the case, we will refund the value of the milk delivered. To guarantee this shelf life the milk bottles need to be stored in refrigerators in your office (at a temperature as cold as 3 degrees Celsius). After you’ve opened a bottle, the shelf life of milk reduces – in this case, milk will not remain fresh beyond 3 days (assuming it is kept refrigerated, and within the shelf-life date on the bottle).
(5) 100% Fruitful Guarantee: if any piece of fruit is not to your satisfaction you will not be charged for it. This guarantee covers the specific fruit affected by the quality issue you experienced, and you must contact us within 48 hours of the incident with photo evidence of the affected fruit. A credit note will be raised for the value of the fruit affected.
Order changes
(6) For order alterations you can make changes in your online area or you must email our Customer Service team (admin@fruitfuloffice.com). If you decide to alter your order, we need to be informed by the following cut-off times:
- Basket fruit service: 3.00pm the day before your order arrives
- Box fruit service: 11.00 am two days before your order arrives
- Standard milk bottles and alternatives:
Order up to 20 bottles: 3.00 pm the day before your order arrives
Order over 20 bottles: 3.00 pm two days before your order arrives
- Glass milk bottles: cut-off timing will be advised by customer service team
Delivery
(7) Your delivery can be made at any point between your office opening time and 2 pm.
(8) If the Fruitful Office team is incapable of delivering to your office due to the office being closed or inaccessible (after your provided office opening time), then please note that the delivery is still chargeable for that day. Any subsequent delivery to correct this will be chargeable as a new delivery.
Invoicing
(1) If you have carried out a trial period (please note this is a paid trial) at the end of your 2-week trial, we will send you an invoice. If you continue with our service after the 2-week trial (which we are sure you will!), your order will become an ongoing order and you will join our monthly invoicing cycle.
(2) As part of the ongoing order monthly invoicing cycle, we invoice monthly in advance, at the beginning of each month. Payment is due within 8 days of the invoice date. Our invoices are sent out by email in PDF format from invoices@fruitfuloffice.com.
(3) If you make any changes to your ongoing order during the month, the changes are reflected in the next month’s invoice as a “prior month adjustment”.
(4) If you opt to stop deliveries after a calendar month has started, you must complete your scheduled invoiced deliveries until the end of the calendar month which has started. This is not designed to be onerous, but rather is to protect our forward fruit/milk purchasing commitments each month (which runs on a monthly cycle). If you do not wish to actually receive these deliveries at your office during the month, Fruitful Office can redirect your order to food (and other) charities which we work with. Please note that a full order pause of a weekly order will be treated as an order stop if it lasts beyond 7 calendar days.
(5) If, during a calendar month, you reduce your deliveries by over 50% of your scheduled invoiced deliveries, you must still settle the month’s scheduled invoiced deliveries up until the end of the calendar month. This is not designed to be onerous, but rather is to protect our forward fruit/milk purchasing commitments each month (which runs on a monthly cycle). If you do not wish to actually receive the “order reduction” at your office during the month, Fruitful Office can redirect it to food (and other) charities which we work with.
Bank holidays and Christmas festive period
(6) We are closed during bank holidays. During Monday bank holiday weeks, the general rule is that your usual delivery will be delivered one day later (except for Friday deliveries). Any communications received during bank holidays will be treated as “received” on the next open working day, and processed accordingly.
(7) We are closed during our “Christmas festive period” – when most people are out of the office. This period is typically from approximately the 22nd December to the first working day after the New Year (the exact dates are communicated in early December each year). Any communications (by email, voicemail or messages) received during the Christmas festive period will be treated as “received” on our reopening day in January, and processed accordingly.
Other
(8) Please note that we reserve the right to increase the prices of our fruit and milk products in the future. This will occur when there is an increase in our costs (fruit/milk costs, staff wages, fuel costs, packaging and other). We will inform you in advance of such a change.
(9) Your data is important to us. We will process your data according to our Privacy Notice which you can review here.
(10) The Fruitful Office terms and conditions will remain applicable during and after the trial period, and until the service is terminated and all invoices settled.
